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Why Choose MerCom? We Are Responsive
1. Prompt and Timely Delivery
The perfect product with wonderful graphics is worthless if it arrives
a week late. At MerCom, on-time delivery is part of the bargain and
our first priority.
By using only the best suppliers in the industry and treating them like
valued customers, we assure excellent customer service. Extra attention
is paid to our orders. We pass that benefit on to you.
2. Timely Response
We know that you are moving at the speed of business, so we make it
a priority to return your voicemail or email by the end of the business
day.
3. Ease of contacting us
MerCom knows that good communication equals good business relationships
and better promotional products. Each of our account managers is accessible
via phone, fax, cell phone and email. We'll get back to you with same-day
service.
4. Time-saving benefit
Time is money. We'll save you both, so you'll enjoy doing the math.
We view ourselves as an extension of your marketing team, working closely
with you so you can make intelligently targeted product and ordering
decisions.
Why Choose MerCom? We Are Resourceful
1. Finding the Right Product
Your Personal Account Manager's job is to sort through the suppliers
and find the item you need. With hundreds of thousands of products
available from thousands of manufacturers, there is always a solution
to your need. If it's made, we'll find it. And if it's not made,
we'll have it made. At MerCom, that's what we do.
2. Easy Access to Information
Want to take a look at the possibilities yourself? Click here for free
access to our online research tool (opens in a new browser window);
it allows you to research a database of hundreds of thousands of available
products and corresponding information.
3. Availability of Samples
If a picture is worth a thousand words, then how would you like to
have an actual sample in your hands?
We know that your judgment benefits from hands-on experience. So we make
sure that you will have a product sample before an order is filled. We
make it happen fast, so that if you change your mind, you'll still have
time to change your order.
4. Variety
Good? Better? Best? That's your decision.
Choose the best, and allow MerCom to make an intelligent, thoughtful
variety of products available for your review. We'll help you find a product
with the perfect balance of creativity and quality, one that will most
effectively communicate your message within your budget.
5. Custom work
Off the wall? Out of the box? If you can think it, we can provide it,
be it pea-sized or gargantuan. We'll help you find the right product
to fill your need, and you'll have our custom manufacturers on call
to make it happen with quality.
6. Product knowledge
There are over a half a million custom imprinted products available
in the industry. Sorting them out is our job.
You'll have the opportunity to choose from a vast selection, or you can
ask us to eliminate the hassle and just present a few excellent choices.
We strive to hire account managers with previous industry experience and
a proven track record of customer service. Your benefit is access to inside
information on what really works, what's new, and what's available fast.
Why Choose MerCom? We Are Reliable
1. Accurate Order Fulfillment
When you order from MerCom, your Personal Account Manager is responsible
for placing your order with our suppliers. Your communication channel
is direct and simple, so your order will not be lost in a stack.
And you won't receive 24 shirts when you've ordered 24 cases of shirts.
2. Imprint and Graphic Quality
The value of a promotional product is its ability to effectively communicate.
To ensure that a product will not fail in the field, we partner with
some of the best embroidery and screen printers in the business. Samples
of our manufacturer's work are always available for your review, so
you'll know what you will get before the order goes in.
3. Competitive Pricing
We intend to be an industry leader, and we expect to accomplish that
goal through competitive pricing. We'll exceed your expectations in
industry knowledge, customer service and overall performance while giving
you the best unit price available.
4. All Charges Clearly Explained
In business, nobody likes surprises, especially unpleasant ones. Extra
charges, overruns, and any other "nickel and dime" fees are
all unpleasant. That is why we strive to provide a full breakdown
of all charges. We consider it our responsibility to keep you fully
informed
and under budget. Before we fulfill any order, you'll have a complete
understanding of the final unit cost.
5. Company Reputation
It is a fact that people do business with people they know and trust.
Our performance on the first order will get your attention. The next
order will develop the pattern for a profitable business relationship.
This consistent excellence ultimately determines our company's reputation
and builds customer trust and long-term relationships. That's our mission.
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